Rahmah Dialogue Privacy Policy

At Rahmah Dialogue (https://rahmah.live), we value and respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our online chat service. Our service aims to provide peaceful conversations between non-Muslims and Islamic scholars to introduce the teachings of Islam, and we ensure that your data is handled with the utmost care.

1. Information We Collect

We collect personal information to improve your experience and ensure the integrity of the conversations. The types of information we may collect include:

  • Personal Information: When you initiate a chat, we may collect basic details such as your name, email address (optional), and other contact details. This helps us manage and respond to queries effectively.
  • Chat Logs: All conversations held on our platform are recorded for quality assurance, moderation, and training purposes. This helps us to ensure the highest standard of interaction is maintained.
  • Usage Data: We automatically collect non-personal data such as IP addresses, browser types, and access times to monitor traffic and enhance our service.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To Provide and Improve Our Service: We use the data to facilitate conversations and improve the quality and functionality of the platform.
  • To Ensure Safety: We may review chat logs to ensure that all interactions are respectful and meet the standards of peaceful dialogue.
  • To Communicate: If necessary, we use your contact information to communicate important updates or respond to any issues regarding your use of the service.

3. Sharing of Your Information

We respect the confidentiality of your personal information and will not share it with third parties except in the following circumstances:

  • With Your Consent: We will only share your information when you have explicitly permitted us to do so.
  • Legal Requirements: If required by law or legal process, we may disclose information to comply with any legal obligation or to protect the rights, property, or safety of Rahmah Dialogue or others.
  • Service Providers: We may share information with trusted third-party service providers who assist us in running the platform, under strict confidentiality agreements.

4. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or destruction. We use secure protocols for communications and storage, and restrict access to personal data to authorized personnel only.

5. Data Retention

We retain personal data and chat logs only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. You may request the deletion of your personal data by contacting us at [email address].

6. Your Rights

You have the right to:

  • Access: Request a copy of your personal information that we hold.
  • Correction: Request the correction of inaccurate or incomplete personal data.
  • Deletion: Request the deletion of your personal data, unless we are required to retain it by law.

7. Cookies

We use cookies and similar technologies to enhance your experience on our website. These cookies help in analyzing traffic and usage patterns. You can control your cookie settings through your browser, but disabling cookies may affect your experience on our platform.

8. Children’s Privacy

Rahmah Dialogue is not directed to children under the age of 13, and we do not knowingly collect personal data from children. If you believe we have unintentionally collected such data, please contact us so we can take appropriate action.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date indicated at the top. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at privacy@rahmah.live.

By using Rahmah Dialogue, you consent to the practices described in this Privacy Policy.